Efficiency

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Glossary

Automatisierung des Kundenservices

Die Automatisierung des Kundenservices nutzt KI, Chatbots, Self-Service-Portale und automatisierte Systeme, um Kundenanfragen und Serviceaufgaben mit minimalem menschlichem Eingreifen zu verwalten – Interaktionen werden optimiert, Kosten gesenkt und die Effizienz gesteigert, während ein ausgewogenes Verhältnis zur menschlichen Unterstützung erhalten bleibt.

Customer Service Automation AI +4
• 6 min read

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