Human Escalation

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Components

Puerta de Escalamiento

El componente Puerta de Escalamiento enruta inteligentemente los mensajes entrantes según la lógica de escalamiento, permitiendo que los flujos cambien entre respuestas automáticas de IA y la intervención de agentes humanos. Realiza un seguimiento del estado de escalamiento, asegurando transiciones sin problemas y preservando el contexto cuando es necesario que un humano tome el control.

AI Human Escalation Automation +3
• 3 min read

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