Human Escalation

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Components

Gateway di Escalation

Il componente Gateway di Escalation instrada in modo intelligente i messaggi in arrivo in base alla logica di escalation, permettendo ai workflow di passare da risposte automatizzate dell'IA all'intervento di un operatore umano. Tiene traccia dello stato di escalation, garantendo transizioni fluide e preservando il contesto quando è necessario l'intervento umano.

AI Human Escalation Automation +3
• 3 min read

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