Human Escalation

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Components

Escalatie Gateway

De Escalatie Gateway-component routeert inkomende berichten intelligent op basis van escalatielogica, waardoor workflows kunnen schakelen tussen geautomatiseerde AI-antwoorden en tussenkomst van menselijke agenten. Het volgt de escalatiestatus, zorgt voor naadloze overgangen en behoudt de context wanneer menselijke overname nodig is.

AI Human Escalation Automation +3
• 2 min read

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